Shipping policy

STItest CLINICS SHIPPING POLICY

Last updated: 13 November 2026

We post home test kits only.

Clinic tests are not posted. After ordering, you receive an email to book or attend your clinic appointment.

We deliver home test kits to UK addresses only.

We cannot post kits outside the UK, including to Ireland.

Customers in Ireland can use our clinic locations instead.

Standard UK delivery is free.

Kits usually arrive within 2 to 4 working days of dispatch.

Delivery times are estimates and may be affected by postal delays, weekends and bank holidays.

Your kit contains everything you need, with full instructions.

It includes a prepaid envelope to post your sample to the laboratory.

Collect your sample as instructed and post it back promptly.

Check the instructions for any timing or storage requirements.

Delayed samples may be unsuitable for testing.

If your kit hasn't arrived within 5 working days, email info@stitest.london with your order number.

If your kit arrives damaged or incomplete, contact us and we will replace it free of charge.

Please check your delivery address carefully when you order.

STItest Clinics, a brand of AIS Health Ltd

Telephone: 0207 871 3015